Return & Exchange
Return & Exchange Policy
At Piavani, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy. Please read the following guidelines carefully.
30-Day Return Policy: You have 30 days from the date of receiving your item to request a return. To be eligible for a return, the item must be in the same condition as you received it – unworn, unused, with tags, and in its original packaging. Ensure you have the receipt or proof of purchase.
How to Initiate a Return: To start a return, please contact us at info@piavani.com. Once your return is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Items sent without prior return authorization will not be accepted.
Damages and Issues: Inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items: Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or flammable liquids. If you have concerns about a specific item, please contact us for clarification.
Sale Items and Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14-Day Cooling Off Period: For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, without justification. The item must be in the same condition as received, with tags, and in its original packaging.
Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Keep in mind that banks and credit card companies may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@piavani.com.
Piavani is dedicated to ensuring your satisfaction. If you have any questions or concerns, please don't hesitate to reach out to us at info@piavani.com. Your happiness is our priority.