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Frequently Asked Questions
General
Yes, we do offer gift cards! Click here to purchase the perfect gift for those special occasions in our dedicated gifting section."
For any inquiries or assistance, you can reach our customer support team via email at Info@piavani.com
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
Shipping
We are not responsible for lost or stolen packages. Ensure your delivery address is secure. Once confirmed delivered, the responsibility transfers to the customer.
Yes, we offer international shipping. Please note that customs duties and import fees may apply to international orders.
Shipping charges are calculated based on the selected delivery method, package weight, and destination. The costs will be displayed during the checkout process.
Once your order is dispatched, you will receive a confirmation email with tracking information. Use the provided tracking number to check the status of your delivery.
RETURN AND EXCHANGE
We have a 30-day return policy. Please check our Return Policy for details. For additional assistance, email us at info@piavani.com.
To start a return, contact us at info@piavani.com. Please refer to our Return Policy for the required steps.
Once we receive and inspect your return, approved refunds will be processed within 10 business days to your original payment method. Allow additional time for processing by your bank or credit card company.
Once we receive and inspect your return, approved refunds will be processed within 10 business days to your original payment method. Allow additional time for processing by your bank or credit card company.
Certain items, such as perishable goods, custom products, and hazardous materials, cannot be returned. Sale items and gift cards are also non-returnable.
Yes, the fastest way is to return the item and make a separate purchase for the new item. Contact us for assistance at info@piavani.com
Contact
For any additional questions or concerns, please reach out to our customer support team at [customer support email]. We are here to help!